FAQs

Registration and Account related:
1. Is it necessary to log in on Babylama.com?
You can browse through the Babylama website without logging in to it. But it is mandatory to register on Babylama.com for processing your order.
2. Can I register using my mobile number or email-id only?
No, you are required to fill in the complete details as mentioned in the registration form.
3. Why is it necessary to register with Babylama.com?
Registration with Babylama.com will help you to easily manage your account and track your order.
4. How do I update my profile details?
To update your details, you first need to sign in using the “Log in” link on the top of the page. Then select “Customer Profile”. Here you will be able to edit your details and click on save. Now you will be able to see the updated details of your profile.
5. I am unable to register or place the order after the registration,
what do I do?
This may be possible due to non-verification of your registered email ID or mobile number. We request you to kindly check your SPAM/ junk folder in your email account for the verification mail or re-generate OTP for mobile number verification. However, if you still need any support during registration, we would request you to write to us at contact@babylama.com
Order Related
1. How do I find the item I need?
If you’re looking for a specific item, enter the name or color of the item you need into the search box on the Babylama.com home page and we’ll show you all the matching results.
To Browse a Category?
Click on the required category on our home page.
Select a category. Each category will offer its customized options to search and browse.
2. How do I place the order?
Once you have selected the item you wish to purchase, simply click on the “Add to Cart” tab. Your product will be added to the cart. Click on the “Cart” icon to review the items in your Shopping Cart. You’re ready to proceed to checkout and complete your order. 
3. How do I track my order?
By viewing ‘Customer Profile’, you can find the status of your order, as well as the history of your previous orders. After we receive your order, we will automatically send you an email with your order number and details attached. In case you do not receive your tracking details, please reach out to us in order to help you with the order tracking process.
4. Can I make a delivery address change to the order after it’s
confirmed?
No, you cannot make any changes to the order once it is confirmed.
5. How can I make changes to the order once it is confirmed?
We request you contact us as quickly as possible if you wish to change the address. In case you wish to change the product ordered, we request you to kindly call us for order cancellation. However, if your order has been dispatched, you can simply reject the item at the time of delivery. In case there are changes in your order, there might be some delivery delays.
6. What to do if payment is deducted but the order is not processed/
order confirmation is not received?
The amount deducted gets credited back to your account within 4-7 working days if the order is not processed. However, we would request you to write to us at contact@babylama.com, before placing your next order to avoid order duplication and we will revert with the order confirmation details.
Shipping Delivery
1. How long will it take to receive my parcel?
Once your payment has been confirmed, it may take 7 to 10 working days for delivery.
2. Do you accept international shipments?
No, we are currently shipping products all across India only.
3. My order has shipped but not has been delivered yet, what does this mean?
It means that your order is still in transit and will arrive in the time frame.
4. Do you’ll charge additional towards shipment?
Shipping products to you is your responsibility. Yes, we charge Rs. 40/- for any order which less than 990 total order value. Anything above total order value Rs 990 we don’t charge any delivery charges from you.
5. Who are your shipment partners?
Currently, we have a tie-up with NimbusPost for all deliveries across India.
6. Why is the shipment undeliverable to my location?
We might not be able to deliver to your address due to the courier partner’s limitations.
7. Do you’ll have an option of priority shipping?
Currently, we do not have any option for priority shipping. But we try our best to get the product delivered to you as early as possible.
Payments & Return Related
1. What all payment methods do you’ll accept?
We accept payment via Debit/Credit cards, Net Banking, E- wallets and UPI payments. Cash on Delivery is also available.
2. What type of cards do you’ll accept?
We accept all Visa, Master card & Rupay Cards.
3. How will I receive my refund?
Your refund will be converted into a store credit, from which you can purchase another product within a duration of 30 days.
Returns, Replacement & Exchange Related
1. What is your return window?
You can return the product within 7 days from the date of delivery. For more details request you to kindly refer return policy.
2. What are your return conditions?
All items must e returned in their original condition, with price tags intact, warrant cards, freebies/gifts (if any), and in the original box/ packaging as delivered to you. We may reject the return pickup if the items are not returned according to the policy mentioned.
3. When can I raise a return request?
A product may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

• Was delivered in a physically damaged condition
• Has missing parts or accessories
• Is different from what was ordered
• Is different from its description

4. Do you’ll you offer a free replacement?
Yes, we do offer a free replacement, if the product you ordered arrived in a damaged/ defective condition or was different from what has ordered. It will be eligible for a free replacement, provided the exact item is available.
5. What are the conditions for the Free Replacement?
In order to be eligible for a free replacement, an item must be within the working window and in stock. The free replacement order will be shipped through standard shipping once the original order is returned and received at our warehouse. Free replacements can be request if the following conditions apply:

• Defective/ damaged item received
• Item is missing parts or accessories
• Item received is differed from what was ordered.

Note:
A free replacement cannot be created for an item that was returned and replaced once earlier. If the item has missing parts or accessories, we may ship only the missing parts or accessories.
6. Can I exchange the product for a different product?
Sorry, currently we do not offer an exchange facility. However, you can return the product for a refund and place another order for the desired product.
Warranty Related
1. What is the warranty that you’ll offer?
We provide a three-month warranty period with our merchandise. The product would subsequently be replaced if there was any damage except any sort of physical damage.